Search results for: secrets-of-service-level-management

Secrets of Service Level Management

Author : Ami Nahari
File Size : 81.16 MB
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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

Service Level Agreement 100 Success Secrets SLA Service Level Agreements Service Level Management and Much more

Author : Gerard Blokdijk
File Size : 44.91 MB
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Addresses the top 100 consultancy and education forum questions, with tips and success factors on success with and in ITIL Framework Service Level Agreements (SLAs) for IT Service Management roles and environments. There has never been a book like this. Service Level Agreement 100 Success Secrets is not about the long-winded ins and outs of SLAs. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful with and in ITIL Framework Service Level Agreements (SLAs) for IT Service Management roles and environments. The Secrets are right here reach out and grasp Success with both hands.

Service Level Agreement SLA

Author : Gerard Blokdijk
File Size : 20.33 MB
Format : PDF
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Addresses the top 100 consultancy and education forum questions, with tips and success factors on success with and in ITIL Framework Service Level Agreements (SLAs) for IT Service Management roles and environments. There has never been a book like this. Service Level Agreement 100 Success Secrets is not about the long-winded ins and outs of SLAs. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful with and in ITIL Framework Service Level Agreements (SLAs) for IT Service Management roles and environments. The Secrets are right here reach out and grasp Success with both hands.

Lean Six Sigma Secrets for the CIO

Author : William Bentley
File Size : 38.36 MB
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Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations. This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly—it provides the evidence needed to build your case to upper management. Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.

Performance Based Contracts for Road Projects

Author : Ashish Gajurel
File Size : 73.92 MB
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This book focuses on the aspects of contracting contracts, basically related to road construction and management contracts. The book presents an analytical study of Performance-Based Road Management and Maintenance (PMMR), Funktionsbauvertrag (FBV) (Function-Based Construction Contract) and Public Private Partnerships (PPP). A separate chapter is also included about the comparative study of these contract types. The book provides useful material for university libraries, construction companies and government departments of construction.

Service Level Management in Emerging Environments

Author : Nader Mbarek
File Size : 46.63 MB
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Networks are now embedded in daily life thanks to smaller, faster, inexpensive components that are more powerful and increasingly connected. Parallel to this quantitative explosion of communication networks, technology has become more complex. This development comes with challenges related to management and control, and it has become necessary to manage the service level demands of the client to which the service provider commits. Different approaches to managing one or more service level components in different emerging environments are explored, such as: the Internet of Things, the Cloud, smart grids, e-health, mesh networking, D2D (Device to Device), smart cities and even green networking. This book therefore allows for a better understanding of the important challenges and issues relating to Quality of Service (QoS) management, security and mobility in these types of environment.

Service Support 123 Success Secrets 123 Most Asked Questions on Service Support What You Need to Know

Author : Jonathan Hammond
File Size : 66.89 MB
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There has never been a Service Support manual like this. Service Support 123 Success Secrets is not about the ins and outs of Service Support. Instead, it answers the top 123 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Service Support best practice and standards details. Instead it introduces everything you want to know to be successful with Service Support. A quick look inside of the subjects covered: ITIL Role, How does ITIL help?, ITIL Management Release, Desk Help ITIL, ITIL: ITIL Service Management Processes can be broken down into 2...., The Methodology of ITIL, IT Services Service-Based SLA Template Process: Service Level Management, ITIL Service Support, ITIL Configuration Management, ITIL Book, Project Management And ITIL: In Florida there are now many schools offering project management...., ITIL Service Desk, Telemarketing your Product, ITIL Incident Management Procedures, ITIL Service Support and Processes, ITIL Customer Relationship Management, ITIL Roadmap, Service Catalog: Service Level Management Service Catalog Demand Management Financial Management...., ITIL Questions, ITIL Based, All About ITIL Foundation Certificate in IT Service Management, ISO9000 ITIL, ITIL Categories, ITIL Helpdesk, ITIL Provides, ITIL and IT Service Management, Learning ITIL through Poster, Service Desk, What is Best Practice?, ITIL Methodology, Is ITIL for IT Organisations Only?, IT Services Multi-Level-Based SLA Template Process: Service Level Management, Benefits of Incident Management Tool, Sample Questions of ITIL Foundation, ITIL Service Manager, The Scope of ITIL Best Practices, ITIL BASED IT SERVICE MANAGEMENT, Companies using ITIL in US, Reasons Why You Should Take ITIL Foundation Course, ITIL Incident Management, Your ITIL Foundation Coverage, ITIL Change Management, ITIL and Data Center, ITIL Finland, ITIL BAU, IT Service Management and ITIL Working Together Towards Total Customer Satisfaction, The ITIL Certification Course, ITIL Books, It service management IT SM software solutions, ITIL Support Services, CompTIA Server+ Certification Analyzing Client-Server Relationships, Answers for review questions, Microsoft ITIL, COBIT ITIL, Do My IT People Need to Be ITIL Certified?, Customer Reviews, ITIL V3 Service Operation Book, IT Services Costs of Service and Pricing Processes: Financial Management for IT and Service Catalog Management, Configuration Management ITIL, and much more...

Revolutionizing Enterprise Interoperability through Scientific Foundations

Author : Charalabidis, Yannis
File Size : 37.92 MB
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"This book offers information on the latest advancements and research for Enterprise Interoperability knowledge as well as core concepts, theories, and future directions"--

Secrets of SOA

Author : Steve Fox
File Size : 32.53 MB
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Targeted at management, the first six chapters of Secrets of SOA focus on the business impact of service-oriented architecture technological decisions with an emphasis on cost, flexibility, and the ability to maintain business objectives. Each of the six chapters explores a different topic that illustrates the value of a physically integrated SOA infrastructure organized at the enterprise level. Taken together, they demonstrate why enterprise-level planning, backed by a centralized deployment strategy, is essential to the success of SOA. Aimed at the IT executive, the second half of the book deals with specific IT issues raised by SOAs and why these issues are best dealt with on an enterprise level. Among the topics covered in these eight chapters are virtualizing resources, managing heterogeneous workloads, maintaining data and transactional integrity, and the value of proximity.

Secrets of Customer Relationship Management

Author : James G. Barnes
File Size : 31.7 MB
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"Many marketing people still pursue interactive sales solely for their immediate cash return rather than the contribution they can also make to brand values - hence 'loyalty' programmes which have nothing to do with real loyalty. No-one who has read this highly readable and significant book would ever make that expensive mistake." Sir Martin Sorrell, Chief Executive WPP GROUP PLC "A wise and thoughtful book by an author who understands to the core that customer relationship management is about human connections." Leonard L. Berry Distinguished Professor of Marketing, Texas A&M University, and author ofDiscovering the Soul of Service

Salesforce com Secrets of Success

Author : David Taber
File Size : 83.17 MB
Format : PDF
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Drawing on his experience with dozens of deployments, Taber offers expert guidance on every facet of Salesforce.com, including upfront planning, process optimization, implementation, and more. Readers learn how to develop a comprehensive and effective implementation strategy, prepare data, and overcome internal politics and other challenges.

It Service Management 102 Success Secrets 102 Most Asked Questions on It Service Management What You Need to Know

Author : Christopher Cross
File Size : 24.75 MB
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There has never been a IT Service Management manual like this. IT Service Management 102 Success Secrets is not about the ins and outs of IT Service Management. Instead, it answers the top 102 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about IT Service Management best practice and standards details. Instead it introduces everything you want to know to be successful with IT Service Management. A quick look inside of the subjects covered: ITIL Service Support and Processes, Customize your ITIL Workflow, ITIL In Action: Service Delivery, Define ITIL, What Should I do To Earn an ITIL Certificate?, Specialist Training, For example, ITIL is not an IT Project Management methodology, BS15000 ITIL Material Training, Discover the new ITIL version 3, Levels of ITIL Certification, The Exam of ITIL Foundation, Project Management Professional Courses for Task's Overall Success, Your ITIL Certification Will Draw Your Career, What is so special about ITIL Service Management?, How to Effectively Use an ITIL Interactive Process Map, ITIL Salary Increases With Certification, Using ITIL as a Framework, Six Sigma and ITIL, Read ITIL through White paper ppt, What Is ITIL Change Management, IT Services Service Catalog Perspectives Process: Service Catalog Management, Tools to Aid ITIL Process, CV ITIL, Understanding the ITIL Foundations Live Demo, Best ITIL Practice, Good practices, Service Support Disciplines, A Short Description of ITIL History- The Best Way to Define ITIL, The Value of Staying Up to Date About Basic CCNA 1 Answers, Viewpoints to Creating a Service Catalog, How Do You Define Change Management ITIL?, ITIL V3 the Service-Life Cycle, Count on ITIL, Training for ITIL, Role of the ITIL CMDB, What are Services?, Business Process Management and ITIL, The True Meaning of ITIL, IT Services Service Agreements Processes: Service Level Management Supplier Management, Reasons Why You Should Take ITIL Foundation Course, Microsoft ITIL, Service Desk and Incident Management, Do My IT People Need to Be ITIL Certified?, Exin ITIL : With exams like ITIL Project Management PRINCE2 and ISPL EXIN ., How Does One Take the ITIL Input Output Managers Exam?, What is an ITIL V3 Lifecycle?, The Service Management of ITIL, The Skills That Should be Taught During IT Management Training, Service Delivery Principles, How ITIL software asset management can benefit you, CSIP: ITIL Planning To Implement Service Management, Simulating your ITIL, and much more...

Foundations of Service Level Management

Author : Rick Sturm
File Size : 58.46 MB
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Discusses the theories and realities of service level management, covering service level agreements, products, monitoring tools, reports, implementation, and potential architectures and technologies.

Hacking Exposed VoIP Voice Over IP Security Secrets Solutions

Author : David Endler
File Size : 63.18 MB
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Sidestep VoIP Catastrophe the Foolproof Hacking Exposed Way "This book illuminates how remote users can probe, sniff, and modify your phones, phone switches, and networks that offer VoIP services. Most importantly, the authors offer solutions to mitigate the risk of deploying VoIP technologies." --Ron Gula, CTO of Tenable Network Security Block debilitating VoIP attacks by learning how to look at your network and devices through the eyes of the malicious intruder. Hacking Exposed VoIP shows you, step-by-step, how online criminals perform reconnaissance, gain access, steal data, and penetrate vulnerable systems. All hardware-specific and network-centered security issues are covered alongside detailed countermeasures, in-depth examples, and hands-on implementation techniques. Inside, you'll learn how to defend against the latest DoS, man-in-the-middle, call flooding, eavesdropping, VoIP fuzzing, signaling and audio manipulation, Voice SPAM/SPIT, and voice phishing attacks. Find out how hackers footprint, scan, enumerate, and pilfer VoIP networks and hardware Fortify Cisco, Avaya, and Asterisk systems Prevent DNS poisoning, DHCP exhaustion, and ARP table manipulation Thwart number harvesting, call pattern tracking, and conversation eavesdropping Measure and maintain VoIP network quality of service and VoIP conversation quality Stop DoS and packet flood-based attacks from disrupting SIP proxies and phones Counter REGISTER hijacking, INVITE flooding, and BYE call teardown attacks Avoid insertion/mixing of malicious audio Learn about voice SPAM/SPIT and how to prevent it Defend against voice phishing and identity theft scams

The Complete Book of Money Secrets

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File Size : 75.8 MB
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Trade Secrets of Washington Journalists

Author : Steve Weinberg
File Size : 25.71 MB
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First International IEEE Security in Storage Workshop

Author :
File Size : 54.35 MB
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This workshop was established to focus attention on the weaknesses in security of stored information, advance the technologies necessary for Security in Storage, and bring together prominent members of the storage, cryptography, and networking communities. Once viewed as fortresses insulated from outside threats, storage systems are now clearly recognized as being just as vulnerable as any other IT system. Whether stored information is dispersed or concentrated in centralized facilities, controllable access must be assured.

Certified Management Accountant Exam Secrets Study Guide

Author :
File Size : 39.87 MB
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Secrets of Effective Leadership

Author : Fred A. Manske
File Size : 59.69 MB
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Forthcoming Books

Author : Rose Arny
File Size : 79.25 MB
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