ITIL Service Strategy

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Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313044

Category: Business & Economics

Page: 483

View: 2991

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

The Official Introduction to the ITIL Service Lifecycle

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Author: N.A

Publisher: The Stationery Office

ISBN: 9780113310616

Category: Business & Economics

Page: 238

View: 3937

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Introduction to the ITIL Service Lifecycle

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Author: Office of Government Commerce

Publisher: The Stationery Office

ISBN: 9780113311316

Category: Business & Economics

Page: 238

View: 9317

This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. it also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

IT Service Management Based on ITIL® 2011 Edition

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Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9401805571

Category: Education

Page: 348

View: 2521

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Key Element Guide ITIL Service Strategy

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Author: David Cannon,Great Britain: Cabinet Office

Publisher: It Infrastructure Library

ISBN: 9780113313600

Category: Computers

Page: 168

View: 7966

The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow

Service operation

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Author: N.A

Publisher: The Stationery Office

ISBN: 0113310463

Category: Business & Economics

Page: 263

View: 361

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Service strategy

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Author: N.A

Publisher: The Stationery Office

ISBN: 0113310455

Category: Business & Economics

Page: 276

View: 5028

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Continual service improvement

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Author: N.A

Publisher: The Stationery Office

ISBN: 0113310498

Category: Business & Economics

Page: 221

View: 3449

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Passing the ITIL® Foundation Exam

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Author: David Pultorak,Jon E. Nelson,Vince Pultorak

Publisher: Van Haren

ISBN: 9087538944

Category: Education

Page: 290

View: 7666

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG s ITIL Foundation Certificate syllabus edition 2011.Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering:A clear and concise explanation of the exam structure; Key text for the exams;Sample exam questions and sample answers andHints and Tips and practical examplesthis book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.