Search results for: itil-pocketguide-2011

ITIL 2011 Edition A Pocket Guide

Author : Jan van Bon a.o.
File Size : 43.89 MB
Format : PDF, ePub, Mobi
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Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

ISO IEC 20000 1 2011 A Pocket Guide

Author : Mart Rovers
File Size : 84.60 MB
Format : PDF, ePub
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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Six Sigma for IT Management A Pocket Guide

Author : Sven den Boer
File Size : 70.75 MB
Format : PDF
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Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the ‘how’ of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.

ISO IEC 20000 2011 A Pocket Guide

Author : Mart Rovers
File Size : 80.73 MB
Format : PDF, ePub, Mobi
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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.

ITIL Foundation Essentials

Author : It Governance Publishing
File Size : 52.6 MB
Format : PDF, Kindle
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THE essential companion for those studying the ITIL Foundation Syllabus, 'ITIL(R) Foundation Essentials', is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam.

Basic Service Management

Author : Rob England
File Size : 49.19 MB
Format : PDF, Docs
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Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

ITIL Foundation Essentials The Exam Facts You Need

Author : Claire Agutter
File Size : 62.38 MB
Format : PDF, ePub, Mobi
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This pocket guide tells you exactly what you need to understand the key points required to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this guide is fully aligned with the ITIL 2011 core volumes.

ISO27001 ISO27002

Author : Alan Calder
File Size : 38.90 MB
Format : PDF, Kindle
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Schützen Sie die Informationen Ihrer Organisation mit ISO27001:2013 Informationen gehören zu den wichtigsten Ressourcen Ihrer Organisation und ihre Sicherheit ist überlebenswichtig für Ihr Geschäft. Dieser praktische Taschenführer bietet einen grundlegenden Überblick über die beiden wichtigsten Informationssicherheitsstandards mit den formalen Anforderungen (ISO27001:2013) zum Erstellen eines Informationssicherheit-Managementsystems (ISMS) sowie Empfehlungen zu besten Verfahren (ISO27002:2013) für alle jenen, die dieses Einführen, Umsetzen oder Verwalten müssen. Ein auf der Norm ISO27001/ISO27002 basierendes ISMS bietet zahlreiche Vorteile: Verbessern Sie Ihre Effizienz durch Informationssicherheitssysteme und vorgehensweisen, dank derer Sie sich auf ihr Kerngeschäft konzentrieren können Schützen Sie Ihre Informationswerte vor einer Reihe von Cyber-Bedrohungen, krimineller Aktivitäten, Gefährdungen durch Insider und Systemausfälle Managen Sie Ihre Risiken systematisch und erstellen Sie Pläne zum Beseitigen oder Verringern von Cyber-Bedrohungen Erkennen Sie Bedrohungen oder Prozessfehler eher und beheben Sie sie schneller Der nächste Schritt zur Zertifizierung? Sie können einen unabhängigen Audit Ihres ISMS anhand der Spezifikationen der Norm ISO27001 vornehmen lassen und, wenn dieser die Konformität Ihres ISMS bestätigt, unter Umständen einen akkreditierte Zertifizierung erhalten. Wir veröffentlichen eine Reihe von Toolkits und Büchern zum Thema ISMS (wie "Nine Steps to Success“), die Sie dabei unterstützen. Inhalt Die ISO/IEC 27000 Familie von Informationssicherheitsstandards; Hintergrund der Normen; Unterschied Spezifikation - Leitfaden; Zertifizierungsprozess; Die ISMS und ISO27001; Überblick über ISO/IEC 27001:2013; Überblick über ISO/IEC 27002:2013; Dokumente und Aufzeichnungen; Führungsverantwortung; Prozessansatz und PDCA-Zyklus; Kontext, Politik und Anwendungsbereich; Risikobeurteilung; Die Erklärung zur Anwendbarkeit; Umsetzung; Überprüfung und Handeln; Managementprüfung; ISO27001 Anhang A; Über den Autor Alan Calder ist Gründer und Vorstandsvorsitzender der IT Governance Ltd, ein Informations-, Analyse- und Beratungsunternehmen, das Unternehmen bei der Verwaltung von IT-Governance-, Risikomanagement-, Compliance- und Informationssicherheitsfragen unterstützt. Er verfügt über eine langjährige Erfahrung im Senior Management im privaten und öffentlichen Sektor. Dieser praktische Taschenführer bietet einen grundlegenden Übe...

Westminster Chess Club Papers

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File Size : 65.68 MB
Format : PDF, Mobi
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The Chief Information Security Officer

Author : Barry Kouns
File Size : 41.41 MB
Format : PDF, ePub
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This pocket guide emphasises the importance of a suitable information security management system (ISMS) and the risk management methodolgy that should be at its heart.

Who s who in Science and Engineering

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File Size : 46.33 MB
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Books in Print

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File Size : 38.29 MB
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