Continual service improvement

This ebook list for those who looking for to read Continual service improvement, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

Continual service improvement

Continual service improvement

  • Author: N.A
  • Publisher: The Stationery Office
  • ISBN: 0113310498
  • Category: Business & Economics
  • Page: 221
  • View: 1591
DOWNLOAD NOW »
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Key Element Guide ITIL Continual Service Improvement

This ebook list for those who looking for to read Key Element Guide ITIL Continual Service Improvement, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

Key Element Guide ITIL Continual Service Improvement

Key Element Guide ITIL Continual Service Improvement

  • Author: Vernon Lloyd,Great Britain: Cabinet Office
  • Publisher: It Infrastructure Library
  • ISBN: 9780113313648
  • Category: Computers
  • Page: 101
  • View: 8082
DOWNLOAD NOW »
The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

ITIL Continual Service Improvement

This ebook list for those who looking for to read ITIL Continual Service Improvement, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

ITIL Continual Service Improvement

ITIL Continual Service Improvement

  • Author: Great Britain. Cabinet Office,Stationery Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313082
  • Category: Business & Economics
  • Page: 246
  • View: 4829
DOWNLOAD NOW »
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Foundations of ITIL® 2011 Edition

This ebook list for those who looking for to read Foundations of ITIL® 2011 Edition, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

Foundations of ITIL® 2011 Edition

Foundations of ITIL® 2011 Edition

  • Author: Pierre Bernard
  • Publisher: Van Haren
  • ISBN: 9087539231
  • Category: Education
  • Page: 474
  • View: 3154
DOWNLOAD NOW »
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

IT Service Management Based on ITIL® 2011 Edition

This ebook list for those who looking for to read IT Service Management Based on ITIL® 2011 Edition, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

IT Service Management Based on ITIL® 2011 Edition

IT Service Management Based on ITIL® 2011 Edition

  • Author: Pierre Bernard
  • Publisher: Van Haren
  • ISBN: 9401805571
  • Category: Education
  • Page: 348
  • View: 1890
DOWNLOAD NOW »
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

The IT Service Management Process Manual

This ebook list for those who looking for to read The IT Service Management Process Manual, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

The IT Service Management Process Manual

The IT Service Management Process Manual

  • Author: James Persse
  • Publisher: Van Haren
  • ISBN: 9087530188
  • Category: Education
  • Page: N.A
  • View: 7283
DOWNLOAD NOW »
This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program

Become ITIL Foundation Certified in 7 Days

This ebook list for those who looking for to read Become ITIL Foundation Certified in 7 Days, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

Become ITIL Foundation Certified in 7 Days

Become ITIL Foundation Certified in 7 Days

Learning ITIL Made Simple with Real-life Examples

  • Author: Abhinav Krishna Kaiser
  • Publisher: Apress
  • ISBN: 1484221648
  • Category: Computers
  • Page: 251
  • View: 360
DOWNLOAD NOW »
Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

ITIL Foundation Exam Study Guide

This ebook list for those who looking for to read ITIL Foundation Exam Study Guide, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

ITIL Foundation Exam Study Guide

ITIL Foundation Exam Study Guide

  • Author: Liz Gallacher,Helen Morris
  • Publisher: John Wiley & Sons
  • ISBN: 1119943647
  • Category: Computers
  • Page: 408
  • View: 1732
DOWNLOAD NOW »
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Effective Help Desk Specialist Skills

This ebook list for those who looking for to read Effective Help Desk Specialist Skills, you can read or download in PDF, ePub or Mobi. May some of ebooks not available on your country and only available for those who subscribe and depend to the source of library websites.

Effective Help Desk Specialist Skills

Effective Help Desk Specialist Skills

  • Author: Darril Gibson
  • Publisher: Pearson IT Certification
  • ISBN: 0133571858
  • Category: Computers
  • Page: 456
  • View: 3024
DOWNLOAD NOW »
All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together