Search results for: funeral-home-customer-service-from-a-z

Funeral Home Customer Service A Z

Author : Alan D. Wolfelt
File Size : 25.68 MB
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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Tale of Two Funerals

Author : Alan Wolfelt
File Size : 75.43 MB
Format : PDF
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Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-time anomaly, the Williams family ends up concurrently planning and holding two funerals for Grandma—one arranged by funeral director Sam Standard and the other by funeral director Garrett Gatekeeper. How will the two funerals turn out? Will the Williams family even be able to tell the difference? Find out in this riveting—and revealing—Tale of Two Funerals...

Creating Meaningful Funeral Experiences

Author : Alan D. Wolfelt
File Size : 77.49 MB
Format : PDF, Mobi
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Written in response to the current trend to deritualize death and funeral ceremonies, this book explores the ways in which caregivers and clergy can create heartfelt ceremonies that help the bereaved begin to heal. Explaining the purposes behind rituals, it reviews the many ways these have changed over the years and argues for a return to authentic, personalized, and meaningful funeral ceremonies. The qualities in caregivers that make them effective funeral planners are examined, and practical ideas for creating authentic, personalized, and meaningful funeral ceremonies are provided. Trends toward the prevalence of cremation are discussed, as are trends away from viewing and spending time with the body of the deceased. This replaces 1879651084.

Creating Meaningful Funeral Ceremonies A Guide for Families

Author : Alan D. Wolfelt
File Size : 41.53 MB
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Designed to complement the clergy and funeral director’s role in the funeral planning process, this book walks families through the many decisions they will make at the time of a death and helps them create a ceremony that will be both healing and meaningful. Options are clearly explained and alternatives are also given, and charts and tables are included to help families assess cost options.

AT T Toll free National Directory

Author :
File Size : 82.81 MB
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First Nations Tribal Directory

Author :
File Size : 45.84 MB
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Brown Funeral Home Sentinel Washita County Oklahoma

Author : Doris Gault Braly
File Size : 90.48 MB
Format : PDF, Docs
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Dun s Directory of Service Companies

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File Size : 73.61 MB
Format : PDF
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National E mail and Fax Directory

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File Size : 88.64 MB
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Standard Directory of Advertising Agencies

Author :
File Size : 89.30 MB
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Who s Who Among African Americans

Author :
File Size : 25.36 MB
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This critically acclaimed reference provides biographical and career details on notable African Americans, including leaders from sports, the arts, business, religion, and more.

Pinaire Family History

Author : Waneta Shoup Mehaffey
File Size : 75.11 MB
Format : PDF
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American Wholesalers and Distributors Directory

Author : Gale Group
File Size : 66.88 MB
Format : PDF
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Discover more than 27,000 large and small wholesalers and distributors throughout the U.S and Puerto Rico. You'll easily find the name and address of the organization, fax number, SIC code, principal product lines, total number of employees, estimated annual sales volume and principal officers.

Climatological Data

Author :
File Size : 72.28 MB
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Collection of the monthly climatological reports of the United States by state or region, with monthly and annual national summaries.

Who s who in the West

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File Size : 38.67 MB
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Cape Verdean American Korean War Veterans of New Bedford Massachusetts

Author : Jose A. Tavares Dos Anjos
File Size : 22.44 MB
Format : PDF
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This is a compilation of Cape Verdean-Americans from the New Bedford, Massachusetts area who were Korean War veterans.

Brands and Their Companies

Author :
File Size : 59.4 MB
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1992 Census of Service Industries

Author :
File Size : 71.96 MB
Format : PDF
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Everyone Grieves

Author : Marc A. Markell Ph.D. CT
File Size : 87.66 MB
Format : PDF
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The book consists of seven stories about children, adolescents, and young adults with disabilities who experience a death loss. There are stories about individuals with cognitive disabilities, emotional and behavioral disabilities, autism, and physical disabilities. Each story includes ideas and rituals that care providers may be able to use to help others who are grieving.

Restless in Peace

Author : Mariah de la Croix
File Size : 47.40 MB
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A deceased undertaker still carries out his life’s work. The spirit of a nun comforts mourners. Red carnations materialize from nowhere . . . Spooky Stories from the Dismal Trade Alternately hair-raising, creepy, and touching, Mariah de la Croix’s encounters with the supernatural during her tenure as a mortician are both chilling and unforgettable. Restless in Peace recounts her true experiences working in funeral homes—and the resident spirits’ frightening, bizarre, and sometimes amusing behaviors. From the angry spirit who follows her home after work to the deceased man who likes to communicate through a microphone, this book offers a rare glimpse of living and working among the spirited dead.