Professional Front Office Management

Pearson New International Edition

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Author: Robert Woods,Jack D. Ninemeier,David K. Hayes,Michele A. Austin

Publisher: Pearson

ISBN: 9781292026985

Category:

Page: 656

View: 3690

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the hub of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Psychology and Work Today

Pearson New International Edition CourseSmart eTextbook

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Author: Duane Schultz,Sydney Ellen Schultz

Publisher: Routledge

ISBN: 1317350804

Category: Psychology

Page: 456

View: 3368

For undergraduate-level courses in Industrial and Organizational Psychology, Business Psychology, Personnel Psychology and Applied Psychology. Psychology and Work Today provides an invaluable foundation for anyone entering today's global business and industrial world. This informative, sophisticated, and entertaining text teaches students about the nature of work in modern society. By focusing on the practical and applied rather than the scientific ideal, the authors demonstrate how industrial-organizational psychology directly impacts our lives as job applicants, trainees, employees, managers, and consumers.

Algebra

Aus dem Englischen übersetzt von Annette A’Campo

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Author: Michael Artin

Publisher: Birkhäuser

ISBN: 9783764359386

Category: Mathematics

Page: 705

View: 2574

Important though the general concepts and propositions may be with which the modem and industrious passion for axiomatizing and generalizing has presented us, in algebra perhaps more than anywhere else, nevertheless I am convinced that the special problems in all their complexity constitute the stock and core of mathematics, and that to master their difficulties requires on the whole the harder labor. HERMANN WEYL Die Arbeit an diesem Buch begann vor etwa zwanzig Jahren mit Aufzeichnungen zur Ergänzung meiner Algebravorlesungen. Ich wollte einige konkrete Themen, wie Symmetrie, lineare Gruppen und quadratische Zahlkörper, ausführlicher be­ handeln als dies im vorgesehenen Text der Fall war, und darüberhinaus wollte ich den Schwerpunkt in der Gruppentheorie von den Permutationsgruppen auf Matrixgruppen verlagern. Ein anderes ständig wiederkehrendes Thema, nämlich Gitter, sind spontan aufgetaucht. Ich hoffte, der konkrete Stoff könne das Interesse der Studenten wecken und gleichzeitig die Abstraktionen verständlicher machen, kurz gesagt, sie sollten weiter kommen, indem sie beides gleichzeitig lernten. Das bewährte sich gut. Es dauerte einige Zeit, bis ich entschieden hatte, welche Themen ich behandeln wollte, und allmählich verteilte ich mehr und mehr Aufzeichnungen und ging schließlich dazu über, die ganze Vorlesung mit diesem Skript zu bestrei­ ten. Auf diese Weise ist ein Buch entstanden, das, wie ich meine, etwas anders ist als die existierenden Bücher. Allerdings haben mir die Probleme, die ich damit hatte, die einzelnen Teile des Buches zu einem Ganzen zusammenzufügen, einige Kopfschmerzen bereitet; ich kann also nicht empfehlen, auf diese Art anzufangen, ein Buch zu schreiben.

Career Opportunities in Casinos and Casino Hotels

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Author: Facts On File, Incorporated

Publisher: Infobase Publishing

ISBN: 1438120656

Category: Casinos

Page: 344

View: 2219

Features numerous job profiles in the casino and gaming industry and includes appendixes covering professional organizations, schools, associations, unions, and casinos. Career profiles include blackjack dealer, casino host, concierge, and hotel publicist.

Front Office Management

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Author: S K Bhatnagar

Publisher: Frank Brothers

ISBN: 9788171706525

Category: Office management

Page: 655

View: 8431

Politics and Change in the Middle East

Pearson New International Edition PDF eBook

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Author: Roy R. Anderson,Robert Seibert,Jon G Wagner

Publisher: Routledge

ISBN: 1317345495

Category: Political Science

Page: 432

View: 6025

A longtime bestseller, Politics and Change in the Middle East employs a multidisciplinary approach to comprehensively and evenhandedly study the region’s past, present, and future. Through politics, economics, culture, and history, this text offers a rugged analytical framework that familiarizes students with the Middle East and helps them to critically evaluate contemporary developments. Thematically organized, Politics and Change in the Middle East introduces students to the primary actors and issues that define the region and its role in world politics.

Public Performance-based Contracting

Ergebnisorientierte Beschaffung und leistungsabhängige Preise im öffentlichen Sektor

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Author: Andreas Glas

Publisher: Springer-Verlag

ISBN: 3834945218

Category: Business & Economics

Page: 378

View: 2782

Angesichts der angespannten Finanzlage öffentlicher Haushalte muss auch die öffentliche Beschaffung einen zusätzlichen Beitrag zur Effizienz- und Effektivitätssteigerung liefern. Public Performance-based Contracting ist ein Ansatz zur Lieferantensteuerung im Anschluss an ein öffentliches Vergabeverfahren. Andreas H. Glas untersucht diesen Themenkomplex mit Bezügen u.a. zur Neuen Institutionenökonomik, zum Resource-based View und zur Motivationstheorie. Der Autor entwickelt einen umfassenden Managementansatz für die Implementierung leistungsabhängiger Preis- und Vertragssysteme in der öffentlichen Auftragsvergabe.

Optik

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Author: Eugene Hecht

Publisher: Walter de Gruyter GmbH & Co KG

ISBN: 3110526654

Category: Science

Page: 1382

View: 5556

Leser schätzen dieses Lehrbuch vor allem wegen seines ausgewogenen didaktischen Konzepts. Leicht verständlich erklärt es die Mathematik der Wellenbewegung, behandelt ausführlich die klassischen und modernen Methoden der Optik und erkundet die Neuerungen und großen Entwicklungen bei z.B. Laser, Faseroptik, Holographie, Fourier-Optik und nichtlineare Optik. Ziel des Autors ist dabei, die Optik im Rahmen einiger weniger, übergreifender Konzepte zu vereinheitlichen, so dass Studierende ein in sich geschlossenes, zusammenhängendes Bild erhalten. Abgerundet wird das Buch durch zahlreiche, didaktisch hervorragend aufbereitete Abbildungen und viele aktuelle Fotos. Über 800 Übungsaufgaben verschiedener Schwierigkeitsgrade, die zu einem großen Teil mit vollständigen Lösungen vorliegen, ermöglichen dem Studierenden, sein Wissen selbständig zu überprüfen. Über 750 Abbildungen und über 800 Übungsaufgaben verschiedener Schwierigkeitsgrade, meist mit ausführlichen Lösungen. Das Standardwerk der Optik seit über 25 Jahren. Umfangreich wie kein zweites Buch, von der Ausbreitung des Lichts bis zur Überlagerung von Wellen.

6th International Conference on Innovation and Entrepreneurship

ICIE 2018

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Author: Dr. Denise A. D. Bedford,Dr. Elias G. Carayannis

Publisher: Academic Conferences and publishing limited

ISBN: 1911218719

Category:

Page: N.A

View: 4040

These proceedings represent the work of researchers participating in the 6th International Conference on Innovation and Entrepreneurship (ICIE 2018) which is being co-hosted by Georgetown University and George Washington University and is being held at The University of the District of Columbia (UDC) on 5-6 March 2018.

Managing Front Office Operations with Answer Sheet (Ahlei)

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Author: Michael L. Kasavana, Ph.D.,Michael M. Kasavana,American Hotel &. Lodging Educational In,&. Lodging Assoc American Hotel

Publisher: Educational Institute

ISBN: 9780133430783

Category: Business & Economics

Page: 653

View: 1822

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Compiler

Prinzipien, Techniken und Werkzeuge

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Author: Alfred V. Aho

Publisher: Pearson Deutschland GmbH

ISBN: 9783827370976

Category: Compiler

Page: 1253

View: 6121

Biopsychologie

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Author: John P. J. Pinel

Publisher: N.A

ISBN: 9783827372178

Category: Physiologische Psychologie - Lehrbuch

Page: 677

View: 3590

Mastering Treasury Office Operations

A Practical Guide for the Back Office Professional

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Author: Denis Nolan,Gordon Amos

Publisher: Pearson Education

ISBN: 9780273635796

Category: Business & Economics

Page: 239

View: 2573

Covers the foundations of back-office administrations and introduces major future developments and innovations. Provides the regulatory issues, procedures and protocols, and overview of the money markets. Guides through the various aspects of treasury operations, including the life of a deal, payments systems, the settlement of financial instruments, treasury risk and compliance and control.

Market Research

A Guide to the British Library Collections

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Author: British Library,Ian Stewart

Publisher: British Library Board

ISBN: N.A

Category: Business & Economics

Page: 491

View: 8382

The 9th edition of Market Research lists all the current market research reports, industry surveys, country profiles and one year's reports from 14 top market research journals up to December 2000. All are available for free consultation in The British Library Business Information Service. Market research can be the most expensive type of business information to acquire and previous editions of the guide have been widely used by companies to find out what has been published, in choosing which reports to refer to and buy. Market Research lists over 8,000 reports covering hundreds of industries from Accountancy to the Yoghurt Industry. The guide includes a subject index with comprehensive cross-referencing and a geographic index to all reports concerning markets overseas.

Künstliche Intelligenz

ein moderner Ansatz

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Author: Stuart J. Russell,Stuart Russell,Peter Norvig

Publisher: N.A

ISBN: 9783827370891

Category:

Page: 1327

View: 6435

Hotel Operations Management

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Author: David K. Hayes,Jack D. Ninemeier,Allisha A. Miller

Publisher: Prentice Hall

ISBN: 9780134337623

Category: Hotel management

Page: 624

View: 1441

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.

How to Become Innovative

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Author: Tony Davila,Marc Epstein,Robert Shelton,Jonathan M. Cagan,Craig M. Vogel

Publisher: FT Press

ISBN: 0133742628

Category: Business & Economics

Page: 817

View: 7669

Making Innovation Work presents a formal innovation process proven to work at HP, Microsoft, and Toyota to help ordinary managers drive top and bottom line growth from innovation. The authors have drawn on their unsurpassed innovation consulting experience -- as well as the most thorough review of innovation research ever performed. They'll show what works, what doesn't, and how to use management tools to dramatically increase the payoff from innovation investments. Learn how to define the right strategy for effective innovation, how to structure an organization to innovate best, how to implement management systems to assess ongoing innovation, how to incentivize teams to deliver, and much more. This book offers the first authoritative guide to using metrics at every step of the innovation process -- from idea creation and selection through prototyping and commercialization. This updated edition refreshes the examples used throughout the book and features a new introduction that gives currency to the principles covered throughout. ¿ For years, Creating Breakthrough Products has offered an indispensable roadmap for uncovering new opportunities, identifying what customers really value, and building products and services that redefine markets -- or create entirely new markets. Now, the authors have thoroughly updated their classic book, adding brand-new chapters on service design and global innovation, plus new insights, best practices, and case studies from both U.S. and global companies. Their new second edition presents: Revolutionary (Apple-style) and evolutionary (Disney-style) approaches to innovation: choosing between them, and making either one work More coverage of Value Opportunity Analysis and ethnography New case studies ranging from Navistar's latest long-haul truck to P+G's reinvention of Herbal Essences, plus updates to existing cases New coverage of the emerging environment of product-service ecosystems Additional visual maps and illustrations that make the book more intuitive and accessible Readers will find new insights into identifying Product Opportunity Gaps that can lead to enormous success, navigating the "Fuzzy Front End" of product development, and leveraging contributions from diverse product teams -- while staying relentlessly focused on their customers' values and lifestyles, from strategy through execution.