Mastering ServiceNow

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Author: Martin Wood

Publisher: Packt Publishing Ltd

ISBN: 1786467429

Category: Computers

Page: 656

View: 3922

Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Mastering ServiceNow

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Author: Martin Wood

Publisher: Packt Publishing Ltd

ISBN: 1782174222

Category: Computers

Page: 606

View: 1374

This book is intended for those who are familiar with web technologies such as JavaScript. We start from the computing fundamentals to understand how ServiceNow is architected, working from the ground up to really leverage the full capabilities of the platform.

Mastering ServiceNow Scripting

Leverage JavaScript APIs to perform client-side and server-side scripting on ServiceNow instances

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Author: Andrew Kindred

Publisher: Packt Publishing Ltd

ISBN: 1788624203

Category: Computers

Page: 226

View: 906

Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.

ServiceNow IT Operations Management

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Author: Ajaykumar Guggilla

Publisher: Packt Publishing Ltd

ISBN: 1785889818

Category: Computers

Page: 266

View: 5120

Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

ServiceNow Cookbook

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Author: Ashish Rudra Srivastava

Publisher: Packt Publishing Ltd

ISBN: 1785884131

Category: Computers

Page: 376

View: 2964

Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

Spinning Up ServiceNow

IT Service Managers' Guide to Successful User Adoption

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Author: Gabriele Kahlout

Publisher: Apress

ISBN: 1484225716

Category: Computers

Page: 241

View: 4549

Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

ServiceNow: Building Powerful Workflows

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Author: Tim Woodruff,Ashish Rudra Srivastava,Martin Wood

Publisher: Packt Publishing Ltd

ISBN: 1788626907

Category: Computers

Page: 1330

View: 5654

Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

ServiceNow Application Development

Transform the way you build apps for enterprises

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Author: Sagar Gupta

Publisher: Packt Publishing Ltd

ISBN: 1787129780

Category: Computers

Page: 408

View: 2830

Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

Mastering ServiceNow

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Author: Martin Wood

Publisher: Packt Publishing Ltd

ISBN: 1786467429

Category: Computers

Page: 656

View: 5105

Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Mastering ArcGIS Enterprise Administration

Install, configure, and manage ArcGIS Enterprise to publish, optimize, and secure GIS services

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Author: Chad Cooper

Publisher: Packt Publishing Ltd

ISBN: 1788296842

Category: Computers

Page: 382

View: 4736

Learn how to confidently install, configure, secure, and fully utilize your ArcGIS Enterprise system. About This Book Install and configure the components of ArcGIS Enterprise to meet your organization's requirements Administer all aspects of ArcGIS Enterprise through user interfaces and APIs Optimize and Secure ArcGIS Enterprise to make it run efficiently and effectively Who This Book Is For This book will be geared toward senior GIS analysts, GIS managers, GIS administrators, DBAs, GIS architects, and GIS engineers that need to install, configure, and administer ArcGIS Enterprise 10.5.1. What You Will Learn Effectively install and configure ArcGIS Enterprise, including the Enterprise geodatabase, ArcGIS Server, and Portal for ArcGIS Incorporate different methodologies to manage and publish services Utilize the security methods available in ArcGIS Enterprise Use Python and Python libraries from Esri to automate administrative tasks Identify the common pitfalls and errors to get your system back up and running quickly from an outage In Detail ArcGIS Enterprise, the next evolution of the ArcGIS Server product line, is a full-featured mapping and analytics platform. It includes a powerful GIS web services server and a dedicated Web GIS infrastructure for organizing and sharing your work. You will learn how to first install ArcGIS Enterprise to then plan, design, and finally publish and consume GIS services. You will install and configure an Enterprise geodatabase and learn how to administer ArcGIS Server, Portal, and Data Store through user interfaces, the REST API, and Python scripts. This book starts off by explaining how ArcGIS Enterprise 10.5.1 is different from earlier versions of ArcGIS Server and covers the installation of all the components required for ArcGIS Enterprise. We then move on to geodatabase administration and content publication, where you will learn how to use ArcGIS Server Manager to view the server logs, stop and start services, publish services, define users and roles for security, and perform other administrative tasks. You will also learn how to apply security mechanisms on ArcGIS Enterprise and safely expose services to the public in a secure manner. Finally, you'll use the RESTful administrator API to automate server management tasks using the Python scripting language. You'll learn all the best practices and troubleshooting methods to streamline the management of all the interconnected parts of ArcGIS Enterprise. Style and approach The book takes a pragmatic approach, starting with installation & configuration of ArcGIS Enterprise to finally building a robust GIS web infrastructure for your organization.

Mastering CloudForms Automation

An Essential Guide for Cloud Administrators

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Author: Peter McGowan

Publisher: "O'Reilly Media, Inc."

ISBN: 1491957204

Category: Computers

Page: 432

View: 7285

Learn how to work with the Automate feature of CloudForms, the powerful Red Hat cloud management platform that lets you administer your virtual infrastructure, including hybrid public and private clouds. This practical hands-on introduction shows you how to increase your operational efficiency by automating day-to-day tasks that now require manual input. Throughout the book, author Peter McGowan provides a combination of theoretical information and practical coding examples to help you learn the Automate object model. With this CloudForms feature, you can create auto-scalable cloud applications, eliminate manual decisions and operations when provisioning virtual machines and cloud instances, and manage your complete virtual machine lifecycle. In six parts, this book helps you: Learn the objects and concepts for developing automation scripts with CloudForms Automate Customize the steps and workflows involved in provisioning virtual machines Create and use service catalogs, items, dialogs, objects, bundles, and hierarchies Use CloudForm’s updated workflow to retire and delete virtual machines and services Orchestrate and coordinate with external services as part of a workflow Explore distributed automation processing as well as argument passing and handling

Practical Network Automation

Leverage the power of Python and Ansible to optimize your network

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Author: Abhishek Ratan

Publisher: Packt Publishing Ltd

ISBN: 1788299132

Category: Computers

Page: 266

View: 8549

Get More from your Network with Automation tools to increase its effectiveness. About This Book Get started with network automation (and different automation tasks) with relevant use cases Apply software design principles such as Continuous Integration and DevOps to your network toolkit Guides you through some best practices in automation Who This Book Is For If you are a network engineer looking for an extensive guide to help you automate and manage your network efficiently, then this book is for you. What You Will Learn Get the detailed analysis of Network automation Trigger automations through available data factors Improve data center robustness and security through specific access and data digging Get an Access to APIs from Excel for dynamic reporting Set up a communication with SSH-based devices using netmiko Make full use of practical use cases and best practices to get accustomed with the various aspects of network automation In Detail Network automation is the use of IT controls to supervise and carry out every-day network management functions. It plays a key role in network virtualization technologies and network functions. The book starts by providing an introduction to network automation, SDN, and its applications, which include integrating DevOps tools to automate the network efficiently. It then guides you through different network automation tasks and covers various data digging and reporting methodologies such as IPv6 migration, DC relocations, and interface parsing, all the while retaining security and improving data center robustness. The book then moves on to the use of Python and the management of SSH keys for machine-to-machine (M2M) communication, all followed by practical use cases. The book also covers the importance of Ansible for network automation including best practices in automation, ways to test automated networks using different tools, and other important techniques. By the end of the book, you will be well acquainted with the various aspects of network automation. Style and approach A clear, concise, and straightforward book that will enable you to automate networks and improve performance.

Mastering CentOS 7 Linux Server

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Author: Mohamed Alibi,Bhaskarjyoti Roy

Publisher: Packt Publishing Ltd

ISBN: 1785285106

Category: Computers

Page: 298

View: 9153

Configure, manage, and secure a CentOS 7 Linux server to serve a variety of services provided in a sustainable computer's infrastructure. About This Book Learn how to efficiently set up and manage a Linux server using one of the best suited technologies for this purpose, CentOS 7 Personalize your Linux server and familiarize yourself with the latest tools and utilities setup provided by the new CentOS distribution Follow a step-by-step tutorial through the configuration of the requested services with the capacity to personalize them as per your needs Who This Book Is For If you are a Linux system administrator with an intermediate administration level, this is your opportunity to master the brand new distribution of CentOS. If you wish to possess a fully sustainable Linux server, with all its new tools and tweaks, that serves a variety of services to your users and customers, this book is ideal for you. It is your ticket to easily adapt to all the changes made in the latest shift. What You Will Learn Manage CentOS 7 users, groups, and root access privileges Enhance the server's security through its firewall and prevent the most common attacks from penetrating or disabling the server Explore and implement the common, useful services that a CentOS 7 server can provide Monitor your server infrastructure for system or hardware issues Create and configure a virtual machine using virtualization technologies Implement a cloud computing solution on a single node system Get an introduction to the configuration management tools and their usage Discover the importance of the tools that provide remote connection, server service security, and system and process monitoring tools In Detail Most server infrastructures are equipped with at least one Linux server that provides many essential services, both for a user's demands and for the infrastructure itself. Setting up a sustainable Linux server is one of the most demanding tasks for a system administrator to perform. However, learning multiple, new technologies to meet all of their needs is time-consuming. CentOS 7 is the brand new version of the CentOS Linux system under the RPM (Red Hat) family. It is one of the most widely-used operating systems, being the choice of many organizations across the world. With the help of this book, you will explore the best practices and administration tools of CentOS 7 Linux server along with implementing some of the most common Linux services. We start by explaining the initial steps you need to carry out after installing CentOS 7 by briefly explaining the concepts related to users, groups, and right management, along with some basic system security measures. Next, you will be introduced to the most commonly used services and shown in detail how to implement and deploy them so they can be used by internal or external users. Soon enough, you will be shown how to monitor the server. We will then move on to master the virtualization and cloud computing techniques. Finally, the book wraps up by explaining configuration management and some security tweaks. All these topics and more are covered in this comprehensive guide, which briefly demonstrates the latest changes to all of the services and tools with the recent shift from CentOS 6 to CentOS 7. Style and approach This is a detailed and in-depth guide to help you administrate CentOS 7 for the usage of your server's infrastructure and also for personal network security. Each section shows a list of tools and utilities that are useful to perform the required task, in an easy to understand manner.

Mastering Zabbix

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Author: Andrea Dalle Vacche,Stefano Kewan Lee

Publisher: Packt Publishing Ltd

ISBN: 1783283505

Category: Computers

Page: 358

View: 1830

Written as a practical step-by-step tutorial, this book is full of engaging examples to help you learn in a practical context.If you are a system administrator or an IT architect and want to know how to better integrate your Zabbix installation with your surrounding environment, this book is ideal for you. A basic, working knowledge of Zabbix is assumed, so that the book can focus on how to take full advantage of every component. The code in the later chapter will be explained in its functionality, but basic programming skills are assumed as well.

Servicenow Complete Self-assessment Guide

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Author: Gerardus Blokdyk

Publisher: Createspace Independent Publishing Platform

ISBN: 9781973879992

Category:

Page: 122

View: 312

Is there a ServiceNow management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan? Which customers cant participate in our ServiceNow domain because they lack skills, wealth, or convenient access to existing solutions? What does ServiceNow success mean to the stakeholders? Who is the main stakeholder, with ultimate responsibility for driving ServiceNow forward? How can we incorporate support to ensure safe and effective use of ServiceNow into the services that we provide? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in ServiceNow assessment. All the tools you need to an in-depth ServiceNow Self-Assessment. Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ServiceNow improvements can be made. In using the questions you will be better able to: - diagnose ServiceNow projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in ServiceNow and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the ServiceNow Scorecard, you will develop a clear picture of which ServiceNow areas need attention. Included with your purchase of the book is the ServiceNow Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.

Mastering SQL Server 2008

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Author: Michael Lee,Gentry Bieker

Publisher: John Wiley & Sons

ISBN: 9780470467398

Category: Computers

Page: 792

View: 3754

As Microsoft’s bestselling database manager, SQL Server is highly flexible and customizable, and has excellent support—the 2008 version offers several significant new capabilities. This book offers accurate and expert coverage on the updates to SQL Server 2008 such as its enhanced security; the ability to encrypt an entire database, data files, and log files without the need for application changes; a scalable infrastructure that can manage reports and analysis of any size and complexity; and its extensive performance data collection.

VMware vRealize Orchestrator Cookbook

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Author: Daniel Langenhan

Publisher: Packt Publishing Ltd

ISBN: 1784393703

Category: Computers

Page: 382

View: 3687

If you are a VMware administrator who is interested in automating your infrastructure, this book is for you. An understanding of basic programming concepts is advised. No previous knowledge of Orchestrator is required, although some previous knowledge of it will allow you to get started more easily.

Pro Git

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Author: Scott Chacon,Ben Straub

Publisher: Apress

ISBN: 1484200764

Category: Computers

Page: 456

View: 7081

Pro Git (Second Edition) is your fully-updated guide to Git and its usage in the modern world. Git has come a long way since it was first developed by Linus Torvalds for Linux kernel development. It has taken the open source world by storm since its inception in 2005, and this book teaches you how to use it like a pro. Effective and well-implemented version control is a necessity for successful web projects, whether large or small. With this book you’ll learn how to master the world of distributed version workflow, use the distributed features of Git to the full, and extend Git to meet your every need. Written by Git pros Scott Chacon and Ben Straub, Pro Git (Second Edition) builds on the hugely successful first edition, and is now fully updated for Git version 2.0, as well as including an indispensable chapter on GitHub. It’s the best book for all your Git needs.