Learning ServiceNow

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Author: Tim Woodruff

Publisher: Packt Publishing Ltd

ISBN: 178588753X

Category: Computers

Page: 356

View: 1450

IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Crisper Learning: For Servicenow

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Author: Vaibhav Jain

Publisher: Independently Published

ISBN: 9781720078432

Category: Education

Page: 216

View: 2945

With ServiceNow, it has become easier than before to manage IT operations by keeping a track of the incidents, event logging, asset and application licensing management, help desk for troubleshooting with knowledge base articles supported over cloud etc. All these operations embedded within a single web application supporting desktop and mobile platforms drill down the costs of IT based companies to a huge extent and makes everyday jobs easier and efficient.

ServiceNow: Building Powerful Workflows

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Author: Tim Woodruff,Ashish Rudra Srivastava,Martin Wood

Publisher: Packt Publishing Ltd

ISBN: 1788626907

Category: Computers

Page: 1330

View: 9874

Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

Learning Robotic Process Automation

Create Software robots and automate business processes with the leading RPA tool – UiPath

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Author: Alok Mani Tripathi

Publisher: Packt Publishing Ltd

ISBN: 1788396510

Category: Computers

Page: 360

View: 2461

Design RPA solutions to perform a wide range of transactional tasks with minimal cost and maximum ROI Key Features A beginner's guide to learn Robotic Process Automation and its impact on the modern world Design, test, and perform enterprise automation task with UiPath Create Automation apps and deploy them to all the computers in your department. Book Description Robotic Process Automation (RPA) enables automating business processes using software robots. Software robots interpret, trigger responses, and communicate with other systems just like humans do. Robotic processes and intelligent automation tools can help businesses improve the effectiveness of services faster and at a lower cost than current methods. This book is the perfect start to your automation journey, with a special focus on one of the most popular RPA tools: UiPath. Learning Robotic Process Automation takes you on a journey from understanding the basics of RPA to advanced implementation techniques. You will become oriented in the UiPath interface and learn about its workflow. Once you are familiar with the environment, we will get hands-on with automating different applications such as Excel, SAP, Windows and web applications, screen and web scraping, working with user events, as well as understanding exceptions and debugging. By the end of the book, you'll not only be able to build your first software bot, but also you'll wire it to perform various automation tasks with the help of best practices for bot deployment. What you will learn Understand Robotic Process Automation technology Learn UiPath programming techniques to deploy robot configurations Explore various data extraction techniques Learn about integrations with various popular applications such as SAP and MS Office Debug a programmed robot including logging and exception handling Maintain code version and source control Deploy and control Bots with UiPath Orchestrator Who this book is for If you would like to pursue a career in Robotic Process Automation or improve the efficiency of your businesses by automating common tasks, then this book is perfect for you. Prior programming knowledge of either Visual Basic or C# will be useful.

Mastering ServiceNow

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Author: Martin Wood

Publisher: Packt Publishing Ltd

ISBN: 1782174222

Category: Computers

Page: 606

View: 3909

This book is intended for those who are familiar with web technologies such as JavaScript. We start from the computing fundamentals to understand how ServiceNow is architected, working from the ground up to really leverage the full capabilities of the platform.

ServiceNow IT Operations Management

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Author: Ajaykumar Guggilla

Publisher: Packt Publishing Ltd

ISBN: 1785889818

Category: Computers

Page: 266

View: 1445

Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

Projekt Phoenix

Der Roman über IT und DevOps – Neue Erfolgsstrategien für Ihre Firma

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Author: Gene Kim

Publisher: O'Reilly

ISBN: 3960100671

Category: Computers

Page: 352

View: 6391

Bill ist IT-Manager bei Parts Unlimited. An einem Dienstagmorgen erhält er auf der Fahrt zur Arbeit einen Anruf seines CEO. Die neue IT-Initiative der Firma mit dem Codenamen Projekt Phoenix ist entscheidend für die Zukunft von Parts Unlimited, aber das Projekt hat Budget und Zeitplan massiv überzogen. Der CEO will, dass Bill direkt an ihn berichtet und das ganze Chaos in neunzig Tagen aufräumt, denn sonst wird Bills gesamte Abteilung outgesourct. Mit der Hilfe eines Vorstandsmitglieds und dessen mysteriöser Philosophie der Drei Wege wird Bill klar, dass IT-Arbeit mehr mit dem Fertigungsbereich in einer Fabrik zu tun hat als er sich je vorstellen konnte. Die Zeit drängt: Bill muss dafür sorgen, dass der Arbeitsfluss auch zwischen den Abteilungen deutlich besser läuft und das Business-Funktionalität zuverlässig bereitgestellt wird. Drei Koryphäen der DevOps-Bewegung liefern hier die rasante und unterhaltsame Story, in der sich jeder, der im IT-Bereich arbeitet, wiederfinden wird. Sie erfahren nicht nur, wie Sie Ihre eigene IT-Organisation verbessern können - nach der Lektüre dieses Buchs werden Sie IT auch nie wieder so sehen wie zuvor.

Sprint

Wie man in nur fünf Tagen neue Ideen testet und Probleme löst

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Author: Jake Knapp,Braden Kowitz,John Zeratsky

Publisher: Redline Wirtschaft

ISBN: 3864149061

Category: Business & Economics

Page: 256

View: 522

Unternehmer, Gründer und Teams stehen täglich vor der Herausforderung: Womit soll man zuerst anfangen, worauf sich am meisten fokussieren? Und wie viele Diskussionen und Meetings sind nötig, bevor man ganz sicher die garantiert richtige Lösung hat? Die Folge ist, dass allzu oft das Projekt auf der Stelle tritt und man überhaupt nicht vorwärtskommt. Dafür gibt es eine geniale Lösung: Sprint. Die ist ein einzigartiger, innovativer und narrensicherer Prozess, mit dem sich die härtesten Probleme in nur fünf Tagen lösen lassen – von Montag bis Freitag. Der Entwickler Jake Knapp entwarf diesen Prozess bei und für Google, wo er seither in allen Bereichen genutzt wird. Zusammen mit John Zeratsky und Braden Kowitz hat er darüber hinaus bereits mehr als 100 Sprints in Firmen aus unterschiedlichen Bereichen durchgeführt. Der Sprint-Prozess bietet praktische Hilfe für Unternehmen aller Größen, vom kleinen Start-up bis hin zum Fortune-100-Unternehmen. Die Methode ist auch für alle anderen bewährt, die vor einem großen Problem stehen, schnell eine Idee testen oder einfach eine Möglichkeit schnell ergreifen wollen.

Die Kunst der JavaScript-Programmierung

Eine moderne Einführung in die Sprache des Web

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Author: Marijn Haverbeke

Publisher: dpunkt.verlag

ISBN: 3864911915

Category: Computers

Page: 240

View: 6517

Das Buch ist eine Einführung in JavaScript, die sich auf gute Programmiertechniken konzentriert. Der Autor lehrt den Leser, wie man die Eleganz und Präzision von JavaScript nutzt, um browserbasierte Anwendungen zu schreiben. Das Buch beginnt mit den Grundlagen der Programmierung - Variablen, Kontrollstrukturen, Funktionen und Datenstrukturen -, dann geht es auf komplexere Themen ein, wie die funktionale und objektorientierte Programmierung, reguläre Ausdrücke und Browser-Events. Unterstützt von verständlichen Beispielen wird der Leser rasch die Sprache des Web fließend 'sprechen' können.

Service-Learning and the Liberal Arts

How and Why It Works

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Author: Craig A. Rimmerman

Publisher: Lexington Books

ISBN: 0739121227

Category: Education

Page: 214

View: 9583

The book evaluates service-learning within the context of a liberal arts education from a variety of disciplines. Contributors have written chapters that have practical appeal to other teachers and students interested in developing their own service-learning courses and connecting those courses to broader issues of citizenship and democracy.

Neues Lernen

Warum Faulheit und Ablenkung dabei helfen

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Author: Benedict Carey

Publisher: Rowohlt Verlag GmbH

ISBN: 3644042918

Category: Psychology

Page: 352

View: 8049

Die Wissenschaft hat in den letzten Jahrzehnten vieles über den Haufen geworfen, was wir darüber zu wissen glaubten, wie das Gehirn Informationen aufnimmt und verarbeitet. Fest steht: Wir lernen von Geburt an schnell, effizient und automatisch. Weil wir diesen Vorgang unbedingt systematisieren wollen, betrachten wir Vergessen, Schlafen und Tagträumen als hinderlich. Dabei sind sie wertvolle Hilfsmittel, die den Eigenarten unseres Gehirns Rechnung tragen. Benedict Carey erklärt, mit welchen Methoden wir uns Stoffe leichter einprägen und unser problemlösendes Denken verbessern können und wie wir die Potenziale des Unbewussten möglichst effizient nutzen – lernen, ohne nachzudenken. Nebenbei erfahren wir, dass Ablenkung zu Unrecht verteufelt wird, Wiederholung keineswegs immer weiterhilft und es sinnvoll ist, sich zu Themen testen zu lassen, über die man noch gar nichts weiß. Ein äußerst unterhaltsam geschriebenes Buch voller überraschender Erkenntnisse, das zeigt: Lernen muss keine Qual sein.

ServiceNow Automation

Automate Complex Processes with ServiceNow to Achieve Streamlined Delivery

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Author: Ashish Rudra Srivastava

Publisher: N.A

ISBN: 9781785885761

Category: Computers

Page: 224

View: 2352

The only book you need by your side when automating ServiceNow within your IT organization. Key Features Discover how to automate complex tasks on remote computers quickly and reliably. Learn how to fully utilize the skills and knowledge of your entire organization without increasing costs or labor. Master the skills needed to run orchestration-specific workflow activities with ServiceNow Book Description ServiceNow helps organizations create a modern work environment by making daily activities service-oriented and streamlining the delivery and management of services. Automating these processes and tasks remains at the heart of what ServiceNow does and learning how to automate ServiceNow is critical in putting enterprise-level service management to work. This book shows exactly how IT organizations can automate complex tasks on remote computers quickly and in a secure manner. We will cover various facets of automation and take a multi-system approach with examples ranging from VMware, Amazon EC2, and Active Directory to configuring Puppet and Chef automation. What you will learn Understand the Importance and the power of automation. Replace unstructured work patterns with intelligent workflows. Identify the components of the ServiceNow user interface. Learn to automate and align business service workflows across the organization in support of the core mission. Perform an objective-based analysis that delivers a business case presenting the costs and benefits associated with migrating from legacy solutions to ServiceNow Who this book is for ServiceNow system administrators who would like to automate their processes. Some experience building workflows in ServiceNow is expected. ServiceNow scripting or equivalent knowledge would be helpful.

ServiceNow Application Development

Transform the way you build apps for enterprises

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Author: Sagar Gupta

Publisher: Packt Publishing Ltd

ISBN: 1787129780

Category: Computers

Page: 408

View: 4046

Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

Learning Ceph

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Author: Karan Singh

Publisher: Packt Publishing Ltd

ISBN: 1783985631

Category: Computers

Page: 268

View: 9880

If you already have basic knowledge of GNU/Linux and storage systems, but have no experience of software-defined storage solutions and Ceph, and are eager to learn about it, this is the book for you. If you are looking for your next career jump as a Ceph administrator, this book is also ideal for you.

Sicherheit und Risiko

Über den Umgang mit Gefahr im 21. Jahrhundert

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Author: Herfried Münkler,Matthias Bohlender,Sabine Meurer

Publisher: transcript Verlag

ISBN: 3839412293

Category: Social Science

Page: 266

View: 5531

Die umfassende gesellschaftspolitische Problematik von Sicherheit und Risiko in den globalisierten westlichen Gesellschaften ist nicht erst seit »9/11« oder der aktuellen Finanz- und Wirtschaftskrise virulent. Dieser Band versammelt die wichtigsten Stimmen der sozial-, kultur- und humanwissenschaftlichen Disziplinen, um nicht nur grundlegend in die Thematik einzuführen, sondern auch, um Antworten zu geben auf die Frage nach dem rasanten Wandel unseres Verständnisses von Gefahr, Bedrohung, Unsicherheit und riskantem Verhalten.

Scrum für Dummies

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Author: Mark C. Layton,David Morrow

Publisher: John Wiley & Sons

ISBN: 3527821864

Category: Computers

Page: 408

View: 9117

Spinning Up ServiceNow

IT Service Managers' Guide to Successful User Adoption

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Author: Gabriele Kahlout

Publisher: Apress

ISBN: 1484225716

Category: Computers

Page: 241

View: 4110

Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Service-Learning Essentials

Questions, Answers, and Lessons Learned

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Author: Barbara Jacoby

Publisher: John Wiley & Sons

ISBN: 1118944011

Category: Education

Page: 352

View: 2297

Service-Learning Essentials is the resource youneed to help you develop high-quality service-learning experiencesfor college students. Written by one of the field's leading expertsand sponsored by Campus Compact, the book is the definitive work onthis high-impact educational practice. Service-learning has beenidentified by the Association of American Colleges and Universitiesas having been widely tested and shown to be beneficial to collegestudents from a wide variety of backgrounds. Organized in an accessible question-and-answer format, the bookresponds clearly and completely to the most common questions andconcerns about service-learning. Each chapter addresses issuesrelated to individual practice as well as to the collective work ofstarting and developing a service-learning center or program, withexamples drawn from a variety of disciplines, situations, andinstitutional types. The questions range from basic to advanced andthe answers cover both the fundamentals and complexities ofservice-learning. Topics include: Determining what service-learning opportunities institutionsshould offer How to engage students in critical reflection in academiccourses and in cocurricular experiences Best practices for developing and sustaining mutuallybeneficial campus-community partnerships Integrating service-learning into the curriculum in alldisciplines and at all levels, as well as various areas of studentlife outside the classroom Assessing service-learning programs and outcomes The dilemmas of service-learning in the context of power andprivilege The future of service-learning in online and rapidlyglobalizing environments Service-learning has virtually limitless potential to enablecolleges and universities to meet their goals for student learningwhile making unique contributions to addressing unmet local,national, and global needs. However, in order to realize thesebenefits, service-learning must be thoughtfully designed andcarefully implemented. This easy-to-use volume contains everythingfaculty, leaders, and staff members need to know aboutservice-learning to enhance communities, improve higher educationinstitutions, and educate the next generation of citizens,scholars, and leaders.