Fierce Conversations

Achieving Success at Work & in Life, One Conversation at a Time

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Author: Susan Scott

Publisher: Penguin

ISBN: 9780425193372

Category: Business & Economics

Page: 287

View: 3218

Shows how to make the most of conversations by communicating clearly and forcefully, offering advice on how to overcome barriers to meaningful conversation, confront tough issues, and leverage new skills for frictionless debate.

Fierce Conversations (Revised and Updated)

Achieving Success at Work and in Life One Conversation at a Time

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Author: Susan Scott

Publisher: Penguin

ISBN: 9781101163351

Category: Business & Economics

Page: 368

View: 7829

Fully revised and updated—the national bestselling guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Fierce Conversations

Achieving success in work and in life, one conversation at a time

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Author: Susan Scott

Publisher: Hachette UK

ISBN: 1405511133

Category: Self-Help

Page: 288

View: 3361

Fierce Conversations is a way of conducting business. An attitude. A way of life. Communications expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to: *Overcome the barriers to meaningful conversations *Express who you are and what you believe *Confront tough issues with courage, confidence and sensitivity *Overcome fear to get to the heart of the problem *Inspire followers, attract believers and build visions that become reality *Bring about real change through talking *Encourage others to reveal their true opinions Packed with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate.

Fierce Leadership

A Bold Alternative to the Worst "Best" Practices of Business Today

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Author: Susan Scott

Publisher: Crown Business

ISBN: 0307589420

Category: Business & Economics

Page: 304

View: 9100

From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now. In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.. Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.

What to Say and How to Say It

72 Courageous Conversations for the Workplace

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Author: William and Carolyn Hines

Publisher: iUniverse

ISBN: 1450212670

Category: Business & Economics

Page: 120

View: 1682

All of us struggle at times with finding the right words to say to an employee, a friend, a spouse, or a neighbor. We tend to be timid and hide our true feelings because we are not sure how to respond. What to Say and How to Say It provides us with a guide or road map on how to handle difficult situations and do so in a most professional manner. It's a proven fact that the best communicators are not the best talkers; they are the best listeners. What to Say and How to Say It based on the compelling research supporting emotional intelligence and the work of Daniel Goleman, author of Emotional Intelligence and Social Intelligence gives specific prompts or language helpful for entering, engaging in, and exiting courageous conversations. Courageous conversations are those discussions we all need to have, oftentimes with people we care about, don't care about, or need to care about. These are the conversations that will help us make it through difficult times, get over hurdles that are blocking relationship building, and improve living and working conditions for everyone involved. Skills in courageous conversations help to build emotional intelligence.

High Performance Relationships

The Heart and Science Behind Success At Work and Home

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Author: Jacqueline Peters

Publisher: BookBaby

ISBN: 0991904079

Category: Business & Economics

Page: 302

View: 1375

The secret to success and high performance is based on strong relationships—both at work and at home—and, for Dr. Jacqueline Peters, helping people build effective teams and relationships is her life’s work. Based on over 20 years of experience and research, High Performance Relationships: The Heart and Science behind Success at Work and Home gives you the tools you need to: - better support your partner or team - create a common purpose and build camaraderie - build safety, reduce relationship accidents, and repair conflict - generate a greater sense of happiness and fulfillment Including easy-to-use exercises and questionnaires, High Performance Relationships offers a simple yet effective model for individuals, leaders, teams, and organizations to successfully build and enhance both personal and professional relationships.

Difficult Conversations

How to Discuss what Matters Most

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Author: Douglas Stone,Sheila Heen,Bruce Patton

Publisher: Penguin

ISBN: 0143118447

Category: Psychology

Page: 315

View: 809

The authors cover difficult situations in both personal and professional life.

Having Hard Conversations

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Author: Jennifer Abrams

Publisher: Corwin Press

ISBN: 1452295662

Category: Education

Page: 152

View: 3769

Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Face to Face in the Workplace

A Handbook of Strategies for Effective Discussions

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Author: Julie Cooper

Publisher: Careertrain

ISBN: 0955968038

Category: Business & Economics

Page: 268

View: 2880

This handbook outlines step by step strategies for a wide range of face to face conversations in the workplace. Aimed at busy managers, It is accessible and user friendly. Each chapter gives a DEFINITION for each type of discussion; the OUTCOMES that you are aiming for; a plan for THINKING AHEAD; and the STEPS you should take, one by one.

Make Your Contacts Count

Networking Know-How for Business and Career Success

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Author: Anne Baber,Lynne Waymon

Publisher: AMACOM

ISBN: 0814429769

Category: Business & Economics

Page: 272

View: 3051

Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capitalizing on networking relationships and opportunities. Packed with valuable tools, the book offers a field-tested "Hello to Goodbye" system that takes readers from entering a room, to making conversations flow, to following up. Updated from its first edition, the book now includes expanded advice on building social capital at work and in job hunting, as well as new case studies, examples, checklists, and questionnaires. Readers will discover how to: * draft a networking plan * cultivate current contacts * make the most of memberships * effectively exchange business cards * avoid the top ten networking turn-offs * share anecdotes that convey character and competence * transform their careers with a networking makeover Job-seekers, career-changers, entrepreneurs, and others will find all the networking help they need to supercharge their careers and boost their bottom lines.

Fish! Tales

Real-Life Stories to Help You Transform Your Workplace and Your Life

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Author: Stephen C. Lundin,John Christensen,Harry Paul

Publisher: Hachette Books

ISBN: 1401397026

Category: Business & Economics

Page: 176

View: 8012

Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy. Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans.

Minds at Work

Managing for Success in the Knowledge Economy

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Author: David Grebow,Stephen J. Gill

Publisher: American Society for Training and Development

ISBN: 1562868268

Category: Business & Economics

Page: 184

View: 3311

The only sustainable advantage in our hypercompetitive marketplace is the ability to learn and adapt faster than everyone else. Companies that cling to management practices of a bygone era continue to fade away. They desperately need managers who empower people to seek out learning at a moment’s notice. Minds at Work can help you be that manager. This book captures the role managers play in the knowledge economy—where uninhibited, on-demand learning inspires employees to achieve higher levels of performance. Authors David Grebow and Stephen J. Gill describe how managers can move from a traditional “command and control” position to become advocates of communication and collaboration. They share what happens when managers help their direct reports grow as people and use technology to pull the learning they need when they need it. Minds at Work illustrates this shift to a learning community with success stories from forward-looking companies. With this better way to manage, these companies have unearthed those “aha!” moments as the dots connect after continuous problem solving, trial and error, and innovation. Each has redefined norms, made knowledge sharing flat, and created a workplace culture built to last. Use this book to embrace learning anytime, anywhere. Nurture the minds at work, and you’ll win the hearts of your organization.

Talking from 9 to 5

Women and Men at Work

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Author: Deborah Tannen

Publisher: Harper Collins

ISBN: 0380717832

Category: Social Science

Page: 368

View: 2052

Your project went off without a hitch--but somebody else got the credit...You averted a crisis brilliantly--but no one noticed...You came to the meeting with a sensational idea--but it was ignored until someone else said the same thing... HOW CAN YOU GET CREDIT & GET AHEAD? In her extraordinary international bestseller, You Just Don't Understand, Deborah Tannen transformed forever the way we look at intimate relationships between women and men. Now she turns her keen ear and observant eye toward the workplace--where the ways in which men and women communicate can determine who gets heard, who gets ahead, and what gets done. An instant classic, Talking From 9 to 5 brilliantly explains women's and men's conversational rituals--and the language barriers we unintentionally erect in the business world. It is a unique and invaluable guide to recognizing the verbal power games and miscommunications that cause good work to be underappreciated or go unnoticed--an essential tool for promoting more positive and productive professional relationships among men and women.

It's Not About the Coffee

Lessons on Putting People First from a Life at Starbucks

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Author: Howard Behar,Janet Goldstein

Publisher: Penguin

ISBN: 1101216530

Category: Business & Economics

Page: 208

View: 4875

During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership-and not one of them is about coffee. Behar shows that if you think of your staff as people (not labor costs) they will achieve amazing results. He discusses the importance of building trust, telling hard truths, thinking independently, and more. And he shares inside stories of key turning points for Starbucks, as it fought to hang on to its culture while growing exponentially.

Critical Conversations For Dummies

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Author: Christina Tangora Schlachter

Publisher: John Wiley & Sons

ISBN: 1118502477

Category: Business & Economics

Page: 336

View: 1829

The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.

School Leadership and Education System Reform

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Author: Peter Earley,Toby Greany

Publisher: Bloomsbury Publishing

ISBN: 147427398X

Category: Education

Page: 304

View: 1877

How can school leaders shape organisations that offer consistently high quality, rounded and equitable education in the context of rapid change? How can wider school systems support and encourage all schools to succeed in this way? School Leadership and Education System Reform considers the ways in which school leadership and its practice has changed and developed in response to a rapidly changing educational scenario over the last decade to meet the ever-growing and changing demands of children, policy-makers and other stakeholders and considers future developments. Drawing together leading thinkers and researchers in the field of leadership and management this text takes an international perspective to consider what we know about school leadership and learning, and its practice. Theoretically and conceptually informed, the contributors draw on recent empirical research studies into leadership, learning and system reform to explore the key areas of school leadership and management with specific reference to student, adult and organisational learning. Key topics covered include: · The relationship between leadership and student learning · How leaders foster professional learning and evidence-informed improvement · The changing role and nature of accountability · System leadership and governance in networked systems · The balance between accountability, markets, and networks in 'self-improving' school systems · Emerging challenges and opportunities for leaders, such as the implications of new technologies Essential reading for those on postgraduate courses on leadership and management and those looking to develop their leadership practice, School Leadership and Education System Reform clearly sets out the key issues and provides discussion points and suggests resources to support and guide the reader through the wealth of information.

What Customers Crave

How to Create Relevant and Memorable Experiences at Every Touchpoint

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Author: Nicholas J. Webb

Publisher: AMACOM Div American Mgmt Assn

ISBN: 0814437826

Category: Business & Economics

Page: 256

View: 3013

Selected by Oracle Marketing Cloud as a Top 15 Marketing Book for 2016 Mashable Best New Marketing Books to Read in 2017 The best companies in the world discover what their customers desire—and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you’re well on your way to success. Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers (both digitally and non-digitally) and: Gain invaluable insights into who they are and what they care about Use listening posts and Contact Point Innovation to refine customer types Engineer experiences for each micromarket that are not only exceptional, but insanely relevant Connect across the five most important touchpoints Co-create with your customers And much more When you learn to provide your customers with exactly what they want, they not only buy—they come back again and again...and bring their friends.

Busy

How to Thrive in a World of Too Much

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Author: Tony Crabbe

Publisher: Grand Central Publishing

ISBN: 1455532975

Category: Business & Economics

Page: 288

View: 6752

A Success Best Book of 2015 Business psychologist Tony Crabbe outlines a unique three-step approach to combating one of the modern life's great problems: being too busy. BUSY is divided into four digestible sections-Mastery, Differentiation, and Engagement-that will teach readers how to switch from managing time to managing attention, how to transition toward a career strategy that doesn't hinge on productivity, how to think differently about success by re-engaging with what matters, and how to create the impetus, energy, and clarity to put all these changes into effect. Crabbe draws on entertaining psychological studies to show why we're getting it wrong at the moment and to develop a fresh new approach to taking back one's life from chaotic outside forces. Rarely has a book been more timely in both its scope and in its immediate impact.

Student-Centered Leadership

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Author: Viviane Robinson

Publisher: John Wiley & Sons

ISBN: 1118090292

Category: Education

Page: 192

View: 1666

Student-Centered Leadership offers a timely and thoughtful resource for school leaders who want to turn their ideals into action. Written by educational leadership expert Viviane Robinson, the book shows leaders how they can make a bigger difference to the quality of teaching and learning in their school and ultimately improve their students' performance. This book is based not on fad or fashion but on the best available evidence about the impact of different types of leadership on student outcomes. The book includes examples of five types of leadership practice as well as rich accounts of the knowledge and skills that leaders need to employ them with confidence. Filled with practical lessons, clear information, and much inspiration, Robinson encourages leaders to experiment with changing how they lead so they can transform their schools for the better. Student-Centered Leadership is part of the Jossey-Bass Leadership Library in Education series. Praise for Student-Centered Leadership "Student-Centered Leadership shines with clarity and practical, powerful ideas. Add this book to your leadership library."—Michael Fullan, author, The Six Secrets of Change and Leading in a Culture of Change "Viviane Robinson's compelling book is both evidence based and profoundly practical."—Steve Munby, chief executive, National College for Leadership of Schools and Children's Services, England "This book will be an equally important resource for individual school leaders, professional developers, and administrator-preparation programs. There will be two copies on my shelf—one to loan and one for my own reference."—Karen Seashore Louis, Regents Professor, University of Minnesota

Humble Inquiry

The Gentle Art of Asking Instead of Telling

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Author: Edgar H. Schein

Publisher: Berrett-Koehler Publishers

ISBN: 1609949838

Category: Business & Economics

Page: 144

View: 8829

Communication is essential in a healthy organization. But all too often when we interact with people—especially those who report to us—we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.